Outbound Calls Agent
Position description
initiates outgoing phone calls to prospective or existing customers to sell products, collect information, generate leads, or conduct surveys.
Responsibilities:
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Make outbound calls to prospective customers across multiple territories.
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Present and explain the company's products and services.
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Schedule free estimates and qualified appointments for the sales team.
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Build rapport with potential customers and address basic questions.
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Maintain accurate call records and update customer information in the CRM.
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Meet daily and weekly calling and appointment-setting goals.
Requirements:
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Previous experience in outbound calling, appointment setting, or inside sales.
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Excellent verbal communication and customer service skills.
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Strong persuasion and relationship-building abilities.
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Comfortable making a high volume of outbound calls.
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Basic computer skills and experience with CRM systems and Microsoft Office.
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Advanced English level